Wednesday, July 29, 2009

The most meaningless phrase in telephone customer support

"Your call is important to us." it's not.

If my call WERE important to you, you'd hire another 20,000 phone reps and spend hundreds of millions of dollars to do so.

So obviously my call isn't THAT important.

Just say "all of our representatives are busy" and leave it at that.

Thank you for your prompt attention to this matter. Your response is very important to me...wait...who am I kidding?

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