Monday, October 25, 2010

An Idaho call center and an educational partnership

Yes, the Empoprise-BI business blog is your source for all things call center-related. But this post has a new twist on it. When Company X decides to locate a call center somewhere, they're (usually) concerned about more than paying low wages. Specifically, are the people in the locality able to do the work?

Enter people such as Marilyn Davis, Dean of Idaho State University’s College of Technology. Davis played an instrumental role in Bannock Development Corporation's efforts to get Allstate to locate a call center in Chubbuck, Idaho.

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From the Idaho State Journal:

“The first site visit, if it’s clear they’ll need workforce training, Marilyn is already right there the first day we meet the company,” Gilliam said.

Gilliam said she could relay the services available through the college herself, but “it’s just a stronger presentation when it comes from the dean of the college.”

Now the preparation begins:

Within the month, Davis expects her college will begin working with the insurance company to draft a customized curriculum for proprietary training. In the long term, she said her program may also start an introduction to insurance course for those who may be interested in getting into the industry.

For more information, including an interview with Davis, please go here. More information about ISU's Workforce Training can be found here.
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