Tuesday, August 31, 2010

VITA's vitals very vamaged - Virginia computer outage continues

As a follow-up to my Monday post, it should be noted that the DMV put out another press release on Monday.

Monday, August 30, 2010
Media Contact: Melanie Stokes
Department of Motor Vehicles
(804) 367-6623

State Computer Outage to Continue on August 31, 2010
No Driver's License Service Available in DMV Offices

RICHMOND - Unfornately, DMV will not be able to process driver's licenses or ID cards in its 74 customer service centers on Tuesday, August 31 due to a continuing statewide computer system problem affecting those transactions only. The Virginia Information Technologies Agency and Northrop Grumman (VITA/NG) are working to restore service. DMV is updating important service messages online and on the phone system (804-497-7100) to keep customers informed.

When service resumes, DMV anticipates high customer volume. Driver's license issuance will be a top service priority. Customers who have other DMV business such as renewing vehicle registrations are strongly urged to use another service method such as www.dmvNOW.com, automated telephone service at 1-888-337-4782, or U. S. mail. You will avoid the $5 fee for in-person service when you renew your vehicle decals through one of these self-service options.

During the service outage, customers are encouraged to renew licenses at www.dmvNOW.com or through the automated telephone system, 1-888-337-4782. Renewal notices indicate whether customers are eligible to renew licenses through another service option. Eligible customers can use PINs to update their records instantly, print temporary driver's licenses valid for 30 days, and receive the permanent driver's license in the mail, usually within a week. However, due to computer system problems, license production may be delayed. Please allow 15 days for delivery of your new license. Also, customers are encouraged to keep their temporary license with them in case it's needed during a traffic stop.

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